Shipping methods offered during checkout may vary based upon the shipping address provided. All domestic orders are shipped via Federal Express. We do not ship to PO Boxes at this time. Please see below for the shipping charges and estimated time of delivery per shipping method.
|SHIPPING METHOD||SHIPPING CHARGE||ESTIMATED DELIVERY|
Order is delivered three to seven business days after processing if placed by 3 PM EST.
Order is delivered two business days after processing if placed by 12 PM EST.
Order is delivered the next business day after processing if placed by 12 PM EST.
*Free ground shipping is available for all orders within the continental US. This offer will be automatically applied to your order during checkout.
Shipment of Order
All purchases from cushnie.com are made in accordance with the Terms and Conditions found on the website. Upon delivery of your items to the carrier, you will assume risk of loss as well as ownership of items purchased through the website, and you will be responsible for filing any claims with the carrier for damaged and/or lost shipments.
To ensure that your order is delivered and received safely, a signature at the time of delivery will be required on all orders. If you will not be home during the day to receive a signature required package, we suggest that you opt to have the package delivered to your place of business.
You may choose to waive the signature requirement per order, by deselecting the button next to “Signature Required” in the Shipping Method and Gifting phase of checkout. You should be aware that if you choose this option that you are releasing Cushnie and the carrier from any responsibility for the package once it is dropped off at your door.
Please note that signature requirements cannot be removed once the item is in transit. You must waive the signature during your checkout process.
Refusal of Delivery
If you refuse delivery of an order you've placed, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.
Once your order has shipped, we will send you an email confirmation that includes the FedEx tracking number for your package.
Cushnie is proud to partner with a third party to service our international customers. To ship internationally, once you have created your shopping bag, simply click the button that says, “Outside the US - Click Here to Checkout”. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. Your order will be shipped to a third party distribution facility where the order will be processed and the goods will be transported to your international address. There are no additional fees or registration processes with this service.
We hope that you are happy with all of your Cushnie purchases, but if you are not, returning is simple. We will gladly issue a refund on your return within 14 days from the date you received your order. Return shipping is complimentary. Original shipping fees are only refunded in the case of faulty items. See below for our policy on faulty items. Please ensure your items are returned new, unused and with all Cushnie tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please contact our customer care team by emailing email@example.com if you have any further questions.
Please follow the steps below to return your purchase:
1. Sign in to your account and click “Order History” in the left navigation. If you do not have an account go to www.cushnie.com/return/guest or click “Order Status” on the bottom of any page and enter your order number and the email address used to place the order.
2. Find the order that contains the item you wish to return and click “Return Order”. Check the “Return this Item” box next to the item you wish to return and select the reason for return.
3. You will receive an email containing your Fed Ex return shipping label and return authorization form. If you do not receive an email within 5 minutes, please check your junk or spam mailbox or email our Customer Care team at firstname.lastname@example.org.
4. Print the label and return authorization. Include the return authorization in your package along with the item you are returning, seal your package securely and affix the label to the outside of your package.
5. Deliver your package to the nearest authorized Fed Ex location.
Your refund will be credited to the original payment method used to place the order. You will receive an email once your return has been processed. Please allow up to 10 business days for returns processing. Due to varying processing times between payment providers, once your return has been processed, your refund may take up to an additional 10 business days to appear on your statement.
Sale and markdown items can be returned unless marked 'FINAL SALE.' All items marked 'FINAL SALE' are final sale and cannot be returned. Returns and exchanges for items marked 'FINAL SALE' will not be accepted and will be sent back to the customer.
We offer a flexible returns policy to make your online shopping experience simple and enjoyable. We monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your cushnie.com account.
Your purchase should be sent back to us within the 14 days of receiving your order. Returns after this period are accepted at the discretion of Cushnie.
Please take care trying on items as all products must be returned in a new and unused condition with all Cushnie tags still attached. Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Items are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your item is faulty when you receive it, you may return it for a refund. Simply follow the steps above and select “Item Arrived Damaged” as the reason for your return. Please return any faulty item to us within 30 days of the day you received the item.
If for any reason you are not satisfied with your purchase, please contact a Cushnie customer care representative at email@example.com and we will provide you with a return shipping label and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner CrossBorder in the same currency and using the same exchange rate as your original order. All returned items must comply with our standard return policy. Please note that it may take 2-3 days to process and provide an international return shipping label.